Re: [DNS] transfer .com domain

Re: [DNS] transfer .com domain

From: Virtual Visions <webdesign§virtualvisions.com.au>
Date: Thu, 17 Apr 2003 20:40:43 +0930
Hi Jon,

Thanks for your input ... I was trying to transfer to HostingShop which  
I believe go through TotalRegistrations ... but they are all relatively  
new to me.

What do you think?

Many thanks, Sandra

On Thursday, Apr 17, 2003, at 20:26 Australia/South, Jon Lawrence wrote:

> Sandra
>
> Joker.com are notoriously difficult to transfer domains away from, as  
> you
> have already discovered.
>
> My advice would be to make sure you are trying to transfer the name to  
> a
> registrar that knows what they're doing and is happy to provide the  
> support
> that you will need to succeed with this transfer.
>
> Is ICANN going to do anything about it?  Not likely anytime soon...
>
> Regards
>
> Jon
>
>> -- Original Message --
>> Reply-To: dns&#167;lists.auda.org.au
>> Date: Thu, 17 Apr 2003 17:30:21 +0930
>> From: Virtual Visions <webdesign&#167;virtualvisions.com.au>
>> To: dns&#167;lists.auda.org.au
>> Subject: [DNS] transfer .com domain
>>
>>
>> Hi,
>>
>> Thanks for your reply.
>>
>> I did as you suggested and found that Joker.com are the actual
>> Registrars, and so I guess  RegistryWeb where the domain was  
>> registered
>
>> last year, is just a reseller for Joker.com.
>>
>> Anyway, I found this information on joker.com's site below if anyone  
>> is
>
>> interested in reading. Seems quite a tedious process to get a domain
>> transferred away.  I tried logging into the Servicezone all afternoon
>> without success.  I did come across many other very annoyed customers
>> that posted comments about how difficult Joker.com is to deal with and
>
>> transfer a domain away from ... again, if you are interested in
>> checking it out.  Looks like there have been many complaints to ICANN.
>>
>> This is all very disappointing, and I feel I must give up on
>> transferring this domain (and probably many others I referred to
>> RegistryWeb) over the past few years.
>>
>> Any ideas would be most appreciated.
>> Thanks, Sandra
>>
>> -----------------------------
>>
>> How to Change from joker.com to another Registrar
>> Please go to Servicezone to transfer domains from joker to another
>> registrar.
>> New procedure for transfers of domains from joker.com to another ICANN
>
>> accredited registrar
>> Law in Germany is oriented to protect the consumer. Joker.com is
>> obligated to ask the owner and/or the admin-c for explicit agreement  
>> in
>
>> the case a domain should be transferred from joker.com to another  
>> ICANN
>
>> accredited registrar. Starting 24.04.2002 joker.com introduced a new
>> process for those requests:
>>
>> *	Step 1: Opening a time slot of 10 calender days for transfers of
>> domains at joker.com
>> *	1a. Joker.com will only accept transfer-request from other  
>> registrars
>
>> if advised before such request arrives at joker.com .
>> *	1b. Advising joker.com can be done by the owner or admin-c or
>> billing-c of the domain by opening a time slot for transfer of the
>> domain. Please go to Servicezone to initiate the opening.
>> *	1c. As soon as joker.com gets the demand to open the time slot the
>> owner and the admin-c are notified by email.
>> *	1d. If none of them objects, but at least one of them agrees
>> explicitly within 5 calendar days, an additional time slot of 10
>> calender days is opened during which joker.com accepts  
>> transfer-request
>
>> from other registrars.
>> *	1e. The owner and the admin-c will be notified of the result of that
>
>> first step, i.e. after 5 days.
>> *	1f. If the time slot was opened, the owner and admin-c will be
>> informed at the end of the time slot if no transfer-request was
>> received by joker.com .
>> *	1g. If the TLD is .info or .biz you need a so called auth-id from
>> joker.com. That auth-id must be submitted to the registry by the new
>> registrar. If the 10 days time slot is opened you will be able to get
>> the auth-id by using the status request of transfer at the  
>> servicezone.
>> *	1h. During the whole time (5+10 days), but only if the domains is  
>> not
>
>> already transferred, the owner and/or admin-c has the possibility to
>> reject the transfer.
>> *	Step 2: Initiating the transfer-request at another registrar
>> *	2a. In addition and after getting the notification from joker.com
>> that the time slot of 10 days is open, the new registrar has to
>> initiate the transfer-request at the registry.
>> *	<2b. If such transfer-request arrives within the time slot at
>> joker.com the domain will be transferred to the new registrar without
>> additional request of agreement from the owner and/or admin-c.
>> *	2c. Owner and admin-c will be notified of the result.
>> *	2d. Transfer-request arriving outside the time slot will be refused.
>> *	2e. Transfer-request arriving when a domain is expired will be
>> refused. Be aware that the registry for com - net - org has a process
>> of auto-renew, i.e. the domain is temporarily prolonged at the cost of
>
>> joker.com even if it was not paid by the customer. That domain is
>> considered as expired and will be deleted if the customer does not  
>> pay.
>>
>>
>> Example:
>> Day
>> 01 Demanding the opening of the time slot from owner/admin-c/billing-c
>> 02 email from joker.com to owner and admin-c asking for agreement
>> 03
>> 04
>> 05
>> 06 email from joker.com announcing the result of the 1. step, start of
>
>> time slot
>> 07
>> 08
>> 09
>> 10 possibly email to owner and admin-c announcing that transfer is
>> enabled because a transfer-request arrived at joker.com.
>> ....
>> 16 if no transfer-request arrived at joker.com, email to owner and
>> admin-c stating that time slot is now closed without transfer enabled.
>> butty&#167;totalise.co.uk says: Note to all freeparking customers: this
>> probably wont work for you since you did not register the domain
>> directly with joker.
>> ---------------------------------------------------------------------- 
>> --
>> yves&#167;lenoren.com says: It seems almost imposible to transfer away now
>> with this new procedure! I answered all emails with 'AGREE:YES ( I  
>> want
>
>> to transfer the domain )' But nevertheless it was rejected. I've send
>> lost of questions via the Support Page, but nobody answers, even faxes
>
>> do not help. I think I have to look for an attorney specialised in
>> consumerprotection. Or contact ICANN
>> http://www.internic.net/cgi/registrars/problem-report.cgi
>> ---------------------------------------------------------------------- 
>> --
>> jhouyvet&#167;compuserve.com says: let's icann complain about this  
>> procedure
>> ---------------------------------------------------------------------- 
>> --
>> mark&#167;antrosoft.co.uk says: Worked first time for me. Make sure you are
>
>> deleting all the NO: in the email
>> ---------------------------------------------------------------------- 
>> --
>> stacey&#167;bo-bear.demon.co.uk says: I am appaled with your service, it is
>
>> rubbish. Customer support is none exististent and Joker.com is
>> defiently a Joke. I would not recommend you at all.
>> ---------------------------------------------------------------------- 
>> --
>> denim&#167;hosers.org says: I'll have to agree with Stacey on this one.  
>> This
>
>> registrar is worse than Verisign when it comes to transferring domains
>
>> away. German law my a**... they just don't want to lose their money.
>> ---------------------------------------------------------------------- 
>> --
>> service&#167;media2u.de says: I'll have to agree, too! It's a f**** with
>> this procedure!! I'll never ever register a domain with joker.com
>> again. For months I try to transfer a domain to another registrar, but
>
>> it seems not to be possible. They don't let me, although I agreed a
>> view times.
>> ---------------------------------------------------------------------- 
>> --
>> marc&#167;imarc.org says: Joker users do not trust this, Siegfried will not
>
>> let you go! Siegfried, up this wrong german law, there is the EEC and  
>> I
>
>> will screw you with this very very deep. You rejected all the  
>> requests,
>
>> now I am going to make reject your accreditation, this will make you  
>> be
>
>> a good boy... To keep 12 euros, you are going to lose eveything!
>> ---------------------------------------------------------------------- 
>> --
>> marc&#167;imarc.org says: Joker users do not trust this, Siegfried will not
>
>> let you go! Siegfried, up this wrong german law, there is the EEC and  
>> I
>
>> will screw you with this very very deep. You rejected all the  
>> requests,
>
>> now I am going to make reject your accreditation, this will make you  
>> be
>
>> a good boy... To keep 12 euros, you are going to lose eveything!
>> ---------------------------------------------------------------------- 
>> --
>> hostmaster&#167;warp.mine.nu says: A 5 day delay in opening the time window
>
>> for a losing transfer is a bit long in this day and age of the
>> internet. Can your systems not bear to lose us any sooner than that?
>> not even if both admin contact and owner agree? Seems you can  
>> certainly
>
>> register a domain faster than that. We only want to transfer away
>> because your systems will not support our needs and to then make us
>> wait a further 5 days before we can use a different registrar is  
>> adding
>
>> insult to injury. This is assuming it even works, as it looks like
>> other users have had the same sort of response I have with questions  
>> to
>
>> support.
>> ---------------------------------------------------------------------- 
>> --
>> ASkwar&#167;DigitalProjects.com says: I first had problems to acknowledge
>> the domain transfer request (the mail that should be sent to
>> xfr-response&#167;joker.com with AGREE:YES). I managed to ACK the request,
>> by replying to the mail (with the correct From: line) and just  
>> deleting
>
>> every AGREE:NO or AGREE=NO. Ie. I replied to the mail (with "> " at  
>> the
>
>> beginning of every line) and my Reply Mail also contained the Domain
>> Name: and Transfer ID: lines. It also contained all the other lines
>> from the original message. I agree however, that the instructions in
>> this mail should be clearer!
>> ---------------------------------------------------------------------- 
>> --
>> rhenning&#167;aol.com says: The method by which you approve the transfer
>> request through email is stupid and frustrating. The email should have
>
>> a link to joker where you can click a button to approve the transfer.
>> Instead, you have to have the text EXACTLY as they say - WHICH IS NOT
>> FUCKING CLEAR - and then get these stupid messages that you have no
>> idea what is going on. THIS PLACE SUCKS.
>> ---------------------------------------------------------------------- 
>> --
>> rhenning&#167;aol.com says:
>> http://reports.internic.net/cgi/registrars/problem-report.cgi THE LINK
>
>> ABOVE IS A FORM TO COMPLAIN TO iCann.... DO IT!
>> ---------------------------------------------------------------------- 
>> --
>> btibbels&#167;totalise.co.uk says: What a shit system - I have wasted two
>> days trying to change just the nameservers and your trashy procedural
>> system that can surely only be understood by yourself. Get me outta
>> here I'm a domain owner. Bye Bye
>
>
>
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---
Sandra Caballero
Virtual Visions
sandra&#167;virtualvisions.com.au
caballero&#167;internode.on.net
http://www.virtualvisions.com.au
ph: 08 8552 5949
efax:  00111 73455 36893
Received on Fri Oct 03 2003 - 00:00:00 UTC

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