Re: [DNS] transfer .com domain

Re: [DNS] transfer .com domain

From: Jon Lawrence <jon§jonlawrence.com>
Date: Thu, 17 Apr 2003 12:16:23 +0100
I've not had dealings with either company so I can't give you an opinion,
although as Totalreg are based in the UK they may have dealt with Joker
before which could be to your advantage...

jon


>-- Original Message --
>Reply-To: dns&#167;lists.auda.org.au
>Date: Thu, 17 Apr 2003 20:40:43 +0930
>From: Virtual Visions <webdesign&#167;virtualvisions.com.au>
>To: dns&#167;lists.auda.org.au
>Subject: Re: [DNS] transfer .com domain
>
>
>Hi Jon,
>
>Thanks for your input ... I was trying to transfer to HostingShop which

>
>I believe go through TotalRegistrations ... but they are all relatively

>
>new to me.
>
>What do you think?
>
>Many thanks, Sandra
>
>On Thursday, Apr 17, 2003, at 20:26 Australia/South, Jon Lawrence wrote:
>
>> Sandra
>>
>> Joker.com are notoriously difficult to transfer domains away from, as

>
>> you
>> have already discovered.
>>
>> My advice would be to make sure you are trying to transfer the name to
> 
>> a
>> registrar that knows what they're doing and is happy to provide the 

>> support
>> that you will need to succeed with this transfer.
>>
>> Is ICANN going to do anything about it?  Not likely anytime soon...
>>
>> Regards
>>
>> Jon
>>
>>> -- Original Message --
>>> Reply-To: dns&#167;lists.auda.org.au
>>> Date: Thu, 17 Apr 2003 17:30:21 +0930
>>> From: Virtual Visions <webdesign&#167;virtualvisions.com.au>
>>> To: dns&#167;lists.auda.org.au
>>> Subject: [DNS] transfer .com domain
>>>
>>>
>>> Hi,
>>>
>>> Thanks for your reply.
>>>
>>> I did as you suggested and found that Joker.com are the actual
>>> Registrars, and so I guess  RegistryWeb where the domain was  
>>> registered
>>
>>> last year, is just a reseller for Joker.com.
>>>
>>> Anyway, I found this information on joker.com's site below if anyone

>
>>> is
>>
>>> interested in reading. Seems quite a tedious process to get a domain
>>> transferred away.  I tried logging into the Servicezone all afternoon
>>> without success.  I did come across many other very annoyed customers
>>> that posted comments about how difficult Joker.com is to deal with and
>>
>>> transfer a domain away from ... again, if you are interested in
>>> checking it out.  Looks like there have been many complaints to ICANN.
>>>
>>> This is all very disappointing, and I feel I must give up on
>>> transferring this domain (and probably many others I referred to
>>> RegistryWeb) over the past few years.
>>>
>>> Any ideas would be most appreciated.
>>> Thanks, Sandra
>>>
>>> -----------------------------
>>>
>>> How to Change from joker.com to another Registrar
>>> Please go to Servicezone to transfer domains from joker to another
>>> registrar.
>>> New procedure for transfers of domains from joker.com to another ICANN
>>
>>> accredited registrar
>>> Law in Germany is oriented to protect the consumer. Joker.com is
>>> obligated to ask the owner and/or the admin-c for explicit agreement

>
>>> in
>>
>>> the case a domain should be transferred from joker.com to another  
>>> ICANN
>>
>>> accredited registrar. Starting 24.04.2002 joker.com introduced a new
>>> process for those requests:
>>>
>>> *	Step 1: Opening a time slot of 10 calender days for transfers of
>>> domains at joker.com
>>> *	1a. Joker.com will only accept transfer-request from other  
>>> registrars
>>
>>> if advised before such request arrives at joker.com .
>>> *	1b. Advising joker.com can be done by the owner or admin-c or
>>> billing-c of the domain by opening a time slot for transfer of the
>>> domain. Please go to Servicezone to initiate the opening.
>>> *	1c. As soon as joker.com gets the demand to open the time slot the
>>> owner and the admin-c are notified by email.
>>> *	1d. If none of them objects, but at least one of them agrees
>>> explicitly within 5 calendar days, an additional time slot of 10
>>> calender days is opened during which joker.com accepts  
>>> transfer-request
>>
>>> from other registrars.
>>> *	1e. The owner and the admin-c will be notified of the result of that
>>
>>> first step, i.e. after 5 days.
>>> *	1f. If the time slot was opened, the owner and admin-c will be
>>> informed at the end of the time slot if no transfer-request was
>>> received by joker.com .
>>> *	1g. If the TLD is .info or .biz you need a so called auth-id from
>>> joker.com. That auth-id must be submitted to the registry by the new
>>> registrar. If the 10 days time slot is opened you will be able to get
>>> the auth-id by using the status request of transfer at the  
>>> servicezone.
>>> *	1h. During the whole time (5+10 days), but only if the domains is
 
>>> not
>>
>>> already transferred, the owner and/or admin-c has the possibility to
>>> reject the transfer.
>>> *	Step 2: Initiating the transfer-request at another registrar
>>> *	2a. In addition and after getting the notification from joker.com
>>> that the time slot of 10 days is open, the new registrar has to
>>> initiate the transfer-request at the registry.
>>> *	<2b. If such transfer-request arrives within the time slot at
>>> joker.com the domain will be transferred to the new registrar without
>>> additional request of agreement from the owner and/or admin-c.
>>> *	2c. Owner and admin-c will be notified of the result.
>>> *	2d. Transfer-request arriving outside the time slot will be refused.
>>> *	2e. Transfer-request arriving when a domain is expired will be
>>> refused. Be aware that the registry for com - net - org has a process
>>> of auto-renew, i.e. the domain is temporarily prolonged at the cost
of
>>
>>> joker.com even if it was not paid by the customer. That domain is
>>> considered as expired and will be deleted if the customer does not 

>>> pay.
>>>
>>>
>>> Example:
>>> Day
>>> 01 Demanding the opening of the time slot from owner/admin-c/billing-c
>>> 02 email from joker.com to owner and admin-c asking for agreement
>>> 03
>>> 04
>>> 05
>>> 06 email from joker.com announcing the result of the 1. step, start
of
>>
>>> time slot
>>> 07
>>> 08
>>> 09
>>> 10 possibly email to owner and admin-c announcing that transfer is
>>> enabled because a transfer-request arrived at joker.com.
>>> ....
>>> 16 if no transfer-request arrived at joker.com, email to owner and
>>> admin-c stating that time slot is now closed without transfer enabled.
>>> butty&#167;totalise.co.uk says: Note to all freeparking customers: this
>>> probably wont work for you since you did not register the domain
>>> directly with joker.
>>> ----------------------------------------------------------------------
>
>>> --
>>> yves&#167;lenoren.com says: It seems almost imposible to transfer away now
>>> with this new procedure! I answered all emails with 'AGREE:YES ( I 

>>> want
>>
>>> to transfer the domain )' But nevertheless it was rejected. I've send
>>> lost of questions via the Support Page, but nobody answers, even faxes
>>
>>> do not help. I think I have to look for an attorney specialised in
>>> consumerprotection. Or contact ICANN
>>> http://www.internic.net/cgi/registrars/problem-report.cgi
>>> ----------------------------------------------------------------------
>
>>> --
>>> jhouyvet&#167;compuserve.com says: let's icann complain about this  
>>> procedure
>>> ----------------------------------------------------------------------
>
>>> --
>>> mark&#167;antrosoft.co.uk says: Worked first time for me. Make sure you are
>>
>>> deleting all the NO: in the email
>>> ----------------------------------------------------------------------
>
>>> --
>>> stacey&#167;bo-bear.demon.co.uk says: I am appaled with your service, it
is
>>
>>> rubbish. Customer support is none exististent and Joker.com is
>>> defiently a Joke. I would not recommend you at all.
>>> ----------------------------------------------------------------------
>
>>> --
>>> denim&#167;hosers.org says: I'll have to agree with Stacey on this one. 

>>> This
>>
>>> registrar is worse than Verisign when it comes to transferring domains
>>
>>> away. German law my a**... they just don't want to lose their money.
>>> ----------------------------------------------------------------------
>
>>> --
>>> service&#167;media2u.de says: I'll have to agree, too! It's a f**** with
>>> this procedure!! I'll never ever register a domain with joker.com
>>> again. For months I try to transfer a domain to another registrar, but
>>
>>> it seems not to be possible. They don't let me, although I agreed a
>>> view times.
>>> ----------------------------------------------------------------------
>
>>> --
>>> marc&#167;imarc.org says: Joker users do not trust this, Siegfried will not
>>
>>> let you go! Siegfried, up this wrong german law, there is the EEC and
> 
>>> I
>>
>>> will screw you with this very very deep. You rejected all the  
>>> requests,
>>
>>> now I am going to make reject your accreditation, this will make you

>
>>> be
>>
>>> a good boy... To keep 12 euros, you are going to lose eveything!
>>> ----------------------------------------------------------------------
>
>>> --
>>> marc&#167;imarc.org says: Joker users do not trust this, Siegfried will not
>>
>>> let you go! Siegfried, up this wrong german law, there is the EEC and
> 
>>> I
>>
>>> will screw you with this very very deep. You rejected all the  
>>> requests,
>>
>>> now I am going to make reject your accreditation, this will make you

>
>>> be
>>
>>> a good boy... To keep 12 euros, you are going to lose eveything!
>>> ----------------------------------------------------------------------
>
>>> --
>>> hostmaster&#167;warp.mine.nu says: A 5 day delay in opening the time window
>>
>>> for a losing transfer is a bit long in this day and age of the
>>> internet. Can your systems not bear to lose us any sooner than that?
>>> not even if both admin contact and owner agree? Seems you can  
>>> certainly
>>
>>> register a domain faster than that. We only want to transfer away
>>> because your systems will not support our needs and to then make us
>>> wait a further 5 days before we can use a different registrar is  
>>> adding
>>
>>> insult to injury. This is assuming it even works, as it looks like
>>> other users have had the same sort of response I have with questions

>
>>> to
>>
>>> support.
>>> ----------------------------------------------------------------------
>
>>> --
>>> ASkwar&#167;DigitalProjects.com says: I first had problems to acknowledge
>>> the domain transfer request (the mail that should be sent to
>>> xfr-response&#167;joker.com with AGREE:YES). I managed to ACK the request,
>>> by replying to the mail (with the correct From: line) and just  
>>> deleting
>>
>>> every AGREE:NO or AGREE=NO. Ie. I replied to the mail (with "> " at
 
>>> the
>>
>>> beginning of every line) and my Reply Mail also contained the Domain
>>> Name: and Transfer ID: lines. It also contained all the other lines
>>> from the original message. I agree however, that the instructions in
>>> this mail should be clearer!
>>> ----------------------------------------------------------------------
>
>>> --
>>> rhenning&#167;aol.com says: The method by which you approve the transfer
>>> request through email is stupid and frustrating. The email should have
>>
>>> a link to joker where you can click a button to approve the transfer.
>>> Instead, you have to have the text EXACTLY as they say - WHICH IS NOT
>>> FUCKING CLEAR - and then get these stupid messages that you have no
>>> idea what is going on. THIS PLACE SUCKS.
>>> ----------------------------------------------------------------------
>
>>> --
>>> rhenning&#167;aol.com says:
>>> http://reports.internic.net/cgi/registrars/problem-report.cgi THE LINK
>>
>>> ABOVE IS A FORM TO COMPLAIN TO iCann.... DO IT!
>>> ----------------------------------------------------------------------
>
>>> --
>>> btibbels&#167;totalise.co.uk says: What a shit system - I have wasted two
>>> days trying to change just the nameservers and your trashy procedural
>>> system that can surely only be understood by yourself. Get me outta
>>> here I'm a domain owner. Bye Bye
>>
>>
>>
>> -----------------------------------------------------------------------
>
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>> the
>> author, further information at the above URL.  (370 subscribers.)
>>
>>
>
>---
>Sandra Caballero
>Virtual Visions
>sandra&#167;virtualvisions.com.au
>caballero&#167;internode.on.net
>http://www.virtualvisions.com.au
>ph: 08 8552 5949
>efax:  00111 73455 36893
>
>
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Received on Fri Oct 03 2003 - 00:00:00 UTC

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