transfer .com domain

transfer .com domain

From: Virtual Visions <webdesign§virtualvisions.com.au>
Date: Thu, 17 Apr 2003 17:30:21 +0930
Hi,

Thanks for your reply.

I did as you suggested and found that Joker.com are the actual 
Registrars, and so I guess  RegistryWeb where the domain was registered 
last year, is just a reseller for Joker.com.

Anyway, I found this information on joker.com's site below if anyone is 
interested in reading. Seems quite a tedious process to get a domain 
transferred away.  I tried logging into the Servicezone all afternoon 
without success.  I did come across many other very annoyed customers 
that posted comments about how difficult Joker.com is to deal with and 
transfer a domain away from ... again, if you are interested in 
checking it out.  Looks like there have been many complaints to ICANN.

This is all very disappointing, and I feel I must give up on 
transferring this domain (and probably many others I referred to 
RegistryWeb) over the past few years.

Any ideas would be most appreciated.
Thanks, Sandra

-----------------------------

How to Change from joker.com to another Registrar
Please go to Servicezone to transfer domains from joker to another 
registrar.
New procedure for transfers of domains from joker.com to another ICANN 
accredited registrar
Law in Germany is oriented to protect the consumer. Joker.com is 
obligated to ask the owner and/or the admin-c for explicit agreement in 
the case a domain should be transferred from joker.com to another ICANN 
accredited registrar. Starting 24.04.2002 joker.com introduced a new 
process for those requests:

*	Step 1: Opening a time slot of 10 calender days for transfers of 
domains at joker.com
*	1a. Joker.com will only accept transfer-request from other registrars 
if advised before such request arrives at joker.com .
*	1b. Advising joker.com can be done by the owner or admin-c or 
billing-c of the domain by opening a time slot for transfer of the 
domain. Please go to Servicezone to initiate the opening.
*	1c. As soon as joker.com gets the demand to open the time slot the 
owner and the admin-c are notified by email.
*	1d. If none of them objects, but at least one of them agrees 
explicitly within 5 calendar days, an additional time slot of 10 
calender days is opened during which joker.com accepts transfer-request 
from other registrars.
*	1e. The owner and the admin-c will be notified of the result of that 
first step, i.e. after 5 days.
*	1f. If the time slot was opened, the owner and admin-c will be 
informed at the end of the time slot if no transfer-request was 
received by joker.com .
*	1g. If the TLD is .info or .biz you need a so called auth-id from 
joker.com. That auth-id must be submitted to the registry by the new 
registrar. If the 10 days time slot is opened you will be able to get 
the auth-id by using the status request of transfer at the servicezone.
*	1h. During the whole time (5+10 days), but only if the domains is not 
already transferred, the owner and/or admin-c has the possibility to 
reject the transfer.
*	Step 2: Initiating the transfer-request at another registrar
*	2a. In addition and after getting the notification from joker.com 
that the time slot of 10 days is open, the new registrar has to 
initiate the transfer-request at the registry.
*	<2b. If such transfer-request arrives within the time slot at 
joker.com the domain will be transferred to the new registrar without 
additional request of agreement from the owner and/or admin-c.
*	2c. Owner and admin-c will be notified of the result.
*	2d. Transfer-request arriving outside the time slot will be refused.
*	2e. Transfer-request arriving when a domain is expired will be 
refused. Be aware that the registry for com - net - org has a process 
of auto-renew, i.e. the domain is temporarily prolonged at the cost of 
joker.com even if it was not paid by the customer. That domain is 
considered as expired and will be deleted if the customer does not pay.


Example:
Day
01 Demanding the opening of the time slot from owner/admin-c/billing-c
02 email from joker.com to owner and admin-c asking for agreement
03
04
05
06 email from joker.com announcing the result of the 1. step, start of 
time slot
07
08
09
10 possibly email to owner and admin-c announcing that transfer is 
enabled because a transfer-request arrived at joker.com.
....
16 if no transfer-request arrived at joker.com, email to owner and 
admin-c stating that time slot is now closed without transfer enabled.
butty&#167;totalise.co.uk says: Note to all freeparking customers: this 
probably wont work for you since you did not register the domain 
directly with joker.
------------------------------------------------------------------------
yves&#167;lenoren.com says: It seems almost imposible to transfer away now 
with this new procedure! I answered all emails with 'AGREE:YES ( I want 
to transfer the domain )' But nevertheless it was rejected. I've send 
lost of questions via the Support Page, but nobody answers, even faxes 
do not help. I think I have to look for an attorney specialised in 
consumerprotection. Or contact ICANN 
http://www.internic.net/cgi/registrars/problem-report.cgi
------------------------------------------------------------------------
jhouyvet&#167;compuserve.com says: let's icann complain about this procedure
------------------------------------------------------------------------
mark&#167;antrosoft.co.uk says: Worked first time for me. Make sure you are 
deleting all the NO: in the email
------------------------------------------------------------------------
stacey&#167;bo-bear.demon.co.uk says: I am appaled with your service, it is 
rubbish. Customer support is none exististent and Joker.com is 
defiently a Joke. I would not recommend you at all.
------------------------------------------------------------------------
denim&#167;hosers.org says: I'll have to agree with Stacey on this one. This 
registrar is worse than Verisign when it comes to transferring domains 
away. German law my a**... they just don't want to lose their money.
------------------------------------------------------------------------
service&#167;media2u.de says: I'll have to agree, too! It's a f**** with 
this procedure!! I'll never ever register a domain with joker.com 
again. For months I try to transfer a domain to another registrar, but 
it seems not to be possible. They don't let me, although I agreed a 
view times.
------------------------------------------------------------------------
marc&#167;imarc.org says: Joker users do not trust this, Siegfried will not 
let you go! Siegfried, up this wrong german law, there is the EEC and I 
will screw you with this very very deep. You rejected all the requests, 
now I am going to make reject your accreditation, this will make you be 
a good boy... To keep 12 euros, you are going to lose eveything!
------------------------------------------------------------------------
marc&#167;imarc.org says: Joker users do not trust this, Siegfried will not 
let you go! Siegfried, up this wrong german law, there is the EEC and I 
will screw you with this very very deep. You rejected all the requests, 
now I am going to make reject your accreditation, this will make you be 
a good boy... To keep 12 euros, you are going to lose eveything!
------------------------------------------------------------------------
hostmaster&#167;warp.mine.nu says: A 5 day delay in opening the time window 
for a losing transfer is a bit long in this day and age of the 
internet. Can your systems not bear to lose us any sooner than that? 
not even if both admin contact and owner agree? Seems you can certainly 
register a domain faster than that. We only want to transfer away 
because your systems will not support our needs and to then make us 
wait a further 5 days before we can use a different registrar is adding 
insult to injury. This is assuming it even works, as it looks like 
other users have had the same sort of response I have with questions to 
support.
------------------------------------------------------------------------
ASkwar&#167;DigitalProjects.com says: I first had problems to acknowledge 
the domain transfer request (the mail that should be sent to 
xfr-response&#167;joker.com with AGREE:YES). I managed to ACK the request, 
by replying to the mail (with the correct From: line) and just deleting 
every AGREE:NO or AGREE=NO. Ie. I replied to the mail (with "> " at the 
beginning of every line) and my Reply Mail also contained the Domain 
Name: and Transfer ID: lines. It also contained all the other lines 
from the original message. I agree however, that the instructions in 
this mail should be clearer!
------------------------------------------------------------------------
rhenning&#167;aol.com says: The method by which you approve the transfer 
request through email is stupid and frustrating. The email should have 
a link to joker where you can click a button to approve the transfer. 
Instead, you have to have the text EXACTLY as they say - WHICH IS NOT 
FUCKING CLEAR - and then get these stupid messages that you have no 
idea what is going on. THIS PLACE SUCKS.
------------------------------------------------------------------------
rhenning&#167;aol.com says: 
http://reports.internic.net/cgi/registrars/problem-report.cgi THE LINK 
ABOVE IS A FORM TO COMPLAIN TO iCann.... DO IT!
------------------------------------------------------------------------
btibbels&#167;totalise.co.uk says: What a shit system - I have wasted two 
days trying to change just the nameservers and your trashy procedural 
system that can surely only be understood by yourself. Get me outta 
here I'm a domain owner. Bye Bye
Received on Fri Oct 03 2003 - 00:00:00 UTC

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