RE: [DNS] Melbourne IT - slow speed, laxsecurity and poorquality of service

RE: [DNS] Melbourne IT - slow speed, laxsecurity and poorquality of service

From: Mark Hughes <effectivebusiness§pplications.com.au>
Date: Wed, 7 Aug 2002 11:56:13 +1000
> i use Melb IT to register a majority of
> our customers domain names

Do you have a ready prepared answer for when your customers ask you:  "Why
am I paying twice as much as necessary for renewing my domain names?"


I've just phoned WebCentral - of whom I'm a customer - they host one of my
.com.au domain names - and had a conversation along the following lines:


Me to Webcentral Sales Drone: "You host one of my .com.au domain names.  In
the past, you've renewed that automatically as a Melbourne IT Reseller, and
charged me $140 for the renewal.  Now that the cost has come down to less
than half that, what do you propose to do?"

Webcentral Sales Drone "We're still going to charge you $140".

Me:  "Why?  Who's making the decision not become uncompetitive on pricing"

Webcentral Sales Drone "Gee, I'm not sure - I'll transfer you to our Domain
Administration department."


Me to someone in their Domain Administration department: "You host one of my
.com.au domain names.  In the past, you've renewed that automatically as a
Melbourne IT Reseller, and charged me $140 for the renewal.  Now that the
cost has come down to less than half that, what do you propose to do?"

Domain Administration department:  "We think we're still going to charge you
$140".

Me:  "But the cost of renewing domain names has come down by more than half.
Who's making the decision to become uncompetitive on pricing?"

Domain Administration department:  "Let me transfer you to the head of the
department"


Me to Webcentral's Domain Administration Department Head:  "You host one of
my .com.au domain names.  In the past, you've renewed that automatically as
a Melbourne IT Reseller, and charged me $140 for the renewal.  Now that the
cost has come down to less than half that, what do you propose to do?"

Webcentral:  "We're aware of the issue.  We're investigating our options at
the moment."

Me:  "I understand that you folks host a helluva lot of .au domain names
(40,000 or so, I believe) , and therefore would need to be confident that
whichever Registrar you go with has the resources to handle your volume, but
don't you think that when your customers find out that you're charging more
than twice as much as the lowest available price, it might not exactly be a
great marketing coup?"

Webcentral:  "Yes.  We're in negotiations - they could be concluded
shortly".





My suggestion to any Registrars reading this list - if you 'ain't already in
negotiations with WebCentral, pick up the phone NOW and make an offer to
their Domain Administration folks - or miss out!  Likewise phone the other
hosting services, Connect, etc, etc.



Regards, Mark

Mark Hughes
Effective Business Applications Pty Ltd
effectivebusiness&#167;pplications.com.au
www.pplications.com.au
+61 4 1374 3959





> -----Original Message-----
> From: Alan DeBritt [mailto:info&#167;webone.com.au]
> Sent: Wednesday, 7 August 2002 10:57
> To: dns&#167;lists.auda.org.au
> Subject: Re: [DNS] Melbourne IT - slow speed, laxsecurity and
> poorquality of service
>
>
> I would just like to say i use Melb IT to register a majority of
> our customers
> domain names and have never had a problem. All of my requests are
> processed in
> a reasonable amount of time and i always get a response from
> them. Their site
> is a bit slower than other sites, however Namescout has also been
> slow (their
> speed seems to of increased of late). I also think their pricing
> could be a
> little more reasonable for .com.au domain names however TLD's are
> cheap if you
> have a reseller agreement.
>
> Just my two bits. :)
>
> Cheers,
> Alan
>
> --
> Please note. If you would like to reply to me directly use
> alan&#167;admin.webone.com.au I will answer your email next time
> I am working. For a faster response please use
> info&#167;webone.com.au
> -----------------------------------------------------------
> Alan DeBritt
> Phone 62420605 or 1300730605
> Fax 62425728
> Web One Internet
> http://www.webone.com.au
> -----------------------------------------------------------
>
>
>
>
> Lucian Daniel Kafka wrote:
>
> > At 04:54 PM 8/6/02 +1000, you wrote:
> > >On Mon, 5 Aug 2002, Peter wrote:
> > >
> > > > I read the auda documentation that said the the domain
> > > > registrations only cost $12, yet the parasites losers
> > > > at Melbourne IT are forcing us to pay them $140 for
> > > > this service.
> > >
> > >And when Melb IT ran the show; the costs were not *even* $12/domain
> > >(probably more like $5/domain/year) :P
> >
> > Registrars buy wholesale domains for more than that. .com.au/.net.au are
> > for example $50, others cheaper. The $11 is the auDA fee only, on top of
> > which AusRegistry puts its own fee
> >
> > Kind regards,
> >
> > Lucian Kafka
> >
<http://www.conexim.com.au/>www.conexim.com<http://www.conexim.com.au/>.au

--
Please note. If you would like to reply to me directly use
alan&#167;admin.webone.com.au I will answer your email next time
I am working. For a faster response please use
info&#167;webone.com.au
-----------------------------------------------------------
Alan DeBritt
Phone 62420605 or 1300730605
Fax 62425728
Web One Internet
http://www.webone.com.au
-----------------------------------------------------------



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Received on Fri Oct 03 2003 - 00:00:00 UTC

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