Thanks for the feedback.

The 'myintaserve' site is no longer used nor advertised by us and has been
replaced by the single Account Management Intaface. You may have recieved
the old myintaserve reference from your customers previous developer
correspondence. We just updated the link shortly after your highlighting the
fact that it is still up.

If you're having problems using or accessing the Account password our
Support team will be more than happy to help.

In regards to responding to the rest of your comments, or giving you advice
on how to most productively resolve any issues you may have with us, or any
others you may interact with, please re-read my previous post.

With regards

Amin



-----Original Message-----
From: dns-bounces+amin.kroll=intaserve.com§dotau.org
[mailto:dns-bounces+amin.kroll=intaserve.com§dotau.org] On Behalf Of
magic2147§optushome.com.au
Sent: Thursday, 11 January 2007 13:04
To: .au DNS Discussion List
Subject: Re: [DNS] Intaserve

On 9 Jan 2007 at 9:52, Amin Kroll wrote:

> Have you registered a domain with us and followed through our 
> correspondence?

Client had a domain name registered with you via their previous developer
who disappeared.

>Or are you just filling the list with baseless crap again?? 
> 

No

> Did you email or in any other way contact us in the first instance to 
> address the perceived problems you're having?

Yes



The domain had been transferred to Intaserve from another registrar without
the registrant's knowledge. The registrant email was correct however but no
password had been sent to or passed to the registrant.
 
> Where does it state 24/7 support? 

It doesn't but at http://www.intaserve.com/support/index.html (specifically
on
http://www.intaserve.com/img/support_ad_02.gif) it does say "7 Days A Week
1300 850 071" 
without any limitation as to availablility.

<snip>

> Domain and Account management is accessed via our homepage by clicking 
> on the 'Account IntaFace' link at the top. Enter username and 
> password. Follow the instructions as per our notifications ...

The link is to https://commandcentral.com.au/intaserve/login.asp but here to
recover any password you have to know what the "Account Reference" is. No
other .au registrar seems to use such a term and it is only meaningful to
your accounts holders.

> 
> Need Help? Feel free to either
> call our Free call number,

A 1300 number is not a free call number. Nearly free but not quite.

<snip>

> We work on strict customer response and service SLAs which means that 
> we are proud to regularly recieve great feedback for our customer 
> service and support.

SLAs?  SLUGs as in "sluggish" would be a better acronym. There was an 21
hour turn around for a SLA submitted around midday on a weekday requesting
help.

> Of course we always look forward to improving our service, and welcome 
> intelligent feed back.

All we wanted to do was get the password to the domain management area so
that we could redelegate the domain. Normally there is a link on a
registrar's site for that purpose. Not only is there no password recovery
tool at the Intaserve site  but there is no apparent link to
http://myintaserve.com/ which for some arcane reason you have as your domain
management area. Aslo there is no link to this URL at
https://commandcentral.com.au/intaserve/login.asp which would actually help
or as you would have it be "intelligent".

An intellegent registrar would not make it quite so difficult to make such
changes.or to allow someone who is intelligent to deduce where they should
go.

(And how intelligent are you as "Managing Director" when you haven't made an
effort to check the quality of the html  at http://myintaserve.com/ - where
&quot appears instead of " at least once. Pomposity and paying lip service
to quality does not equate to intelligence.)

Even when one logs in at http://myintaserve.com/ there are issues not the
least of which is that even attempts to redelegate time out and one gets
into a re-login loop and has to come back later. I have given up trying to
change the registrant contact email address. I haven't had such problems at
other registrars.


cb


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