RE: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.

RE: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.

From: Adam Matthews <adam§echo-host.net>
Date: Sat, 19 Mar 2005 17:35:12 +1100
Guess we are using different systems then Barry :)

-----Original Message-----
From: info&#167;australianwebsites.com [mailto:info§australianwebsites.com] 
Sent: Saturday, 19 March 2005 5:29 PM
To: dns&#167;dotau.org
Subject: Re: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.

Hi Adam,

As Jim said

"According to my client they had no notification from the registrar that
it was about to expire. This may have been an old email address issue
attached to the domain."

In my over 3 years experience with Planet Domain I have never seen
a single instance of the registration system in Planet Domain failing to
send out renewal reminder emails for domains.

For any registrar, it is quite common for some customers to forget to
update their contact email addresses on their domain record and no
registrar anywhere has the time or resources to phone customers to make
sure that their contact email address on their domain record is still valid.



Regards

Barry Armstrong











  ----- Original Message ----- 
  From: Adam Matthews 
  To: dns&#167;dotau.org 
  Sent: Saturday, March 19, 2005 3:28 PM
  Subject: RE: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.


  Jim and Barry,

  The reference to Planet Domains reseller system was rather relevant
because
  if the domain name was affiliated with them in some way, it could very
well
  have been a Planet problem, considering the past issues that I have had
with
  the planet system. I would not be surprised at all if it was a cause of
the
  system if the domain name was in their care.

  Regards,

  Adam Matthews

  -----Original Message-----
  From: info&#167;australianwebsites.com [mailto:info§australianwebsites.com] 
  Sent: Saturday, 19 March 2005 4:06 PM
  To: dns&#167;dotau.org
  Subject: Re: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.

  Hi Jim,

  I am unsure how a minor mention in your long email to Planet Domain
  elicited the completely irrelevant and unhelpful response from Adam
Matthews
  about the reseller system provided by Planet Domain.

  Its a little sad that this list often contains such a high volume of
  irrelevant
  and often ignorant and vague comments that I, and I am fairly sure others,
  only find the time to read regularly the
  domain name, WSIS & governance news,

  the one consistently intelligent, informative and useful item this list
  contains.

  In the over 3 years I have been a reseller with Planet Domain I have found

  their focus on ethical standards, customer service, and service to their

  Resellers to be of a very high standard. Murray Kester in particular has

  always been extremely helpful and responsive.

  Re - your issue. Once a TLD is past the expiry date there is no chance

  of a transfer to another registrar being successful if initiated after the

  expiry date. If already expired a TLD needs to be renewed for at least

  1 year first.

  It sounds like the domain expired, then eventually became an available

  domain and was subsequently registered by a new owner.

  At this late stage I can only suggest to try contacting the new owner

  of the domain and negotiating a price if they are willing to sell the
domain

  to your client, or alternatively if for example it was a .com domain,

  your client may be able to register the same or similar domain with a
  .com.au

  extension and forget the .com domain, until around the time its

  due for expiry again and if it becomes available again your client

  can register it again.



  Regards

  Barry Armstrong










    ----- Original Message ----- 
    From: Adam Matthews 
    To: dns&#167;dotau.org 
    Sent: Saturday, March 19, 2005 12:52 PM
    Subject: RE: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.


    Jim,

    I have not ever had a proble with Bottle Domains at all, however I
noticed
    that you referenced Planet Domain in your email. Their reseller system
is
    very much below standard. Constant errors, which aren't rectified over
the
    past 2 years that I have been with them, their technical support team
tell
    me that it will e fixed which it never is. Murray Kester our "Account
    Manager" never replies to any emails or questions we have.

    Anyone else have problems like these with Planet?

    Regards,

    Adam Matthews

    -----Original Message-----
    From: Jim Stewart [mailto:jim&#167;jimstewart.net] 
    Sent: Saturday, 19 March 2005 1:15 PM
    To: dns&#167;lists.auda.org.au
    Cc: nick&#167;bottledomains.com.au
    Subject: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.

    Hi all, 

    A client of mine had a domain expire that was registered with bottle
    domains.
    According to my client they had no notification from the registrar that
    it was about to expire. This may have been an old email address issue
    attached to the domain. When my client contacted bottle he was told that
    several voicemail messages had been left warning him about expiry. My
    client does not have voicemail - so he found this odd. He then tried to
    renew the registration via the website but was unsure if payment went
    through or not. I did a whois on it and it was still showing the old
    expiry date. So I told him if payment had gone through it had certainly
    not been updated. 

    My client was getting very concerned as his website was off the air. He
    was unhappy with the service at Bottle so I told him he could transfer
    his domain to another registrar if he wanted to. As price was a driving
    motivator for him I recommended aplus.net. He registered with them but
    as the domain's status had gone into redemption it went into 'pending
    transfer' status at aplus.net. I explained to him that, depending on the
    registrar it could take up to 60 days for the transfer to go through. 

    The 60 days were up lastweek. Today I did a whois lookup. 
    whois xxxxxxxxxxx.com
    [Querying whois.internic.net]
    [Redirected to whois.hostlane.com]
    [Querying whois.hostlane.com]
    [whois.hostlane.com: Name or service not known]
    [Unable to connect to remote host]

    Firstly I rang aplus.net . They said that there is an error with the
    transfer and suggested I contact hostlane. My client has never heard of
    hostlane and they are not affiliated with aplus (according to aplus). 

    I contacted hostlane via their chat service. 

    You are now chatting with 'Eugene'
    Eugene: Hello, you have reached the Web Hosting CHAT Technical Support
    Center. Please wait one moment while I verify your customer information.
    Eugene: According to the information I have Hostlane is your registrar
    company.
    Jim: We have never registered with you
    Eugene: For more information I would recommend you to contact our
    customer service department by phone: 360-449-5948 or email:
    jons&#167;dotster.com 
    Jim: Do you have  XXXXXX XXXXXX registered as the contact for that
    domain?
    Jim: He is my client
    Eugene: One moment please.
    Eugene: I was not able to find this domain in our database.
    Jim: So - why did you tell me " Hostlane is your registrar company."
    Jim: When I do a whois lookup
    Jim: it throws an error from whois.hostlane.com 
    Eugene: Just a moment please I will check it once more
    Eugene: We use several whois systems and using one of them I was able to
    replicate this error but according to the other one I get the following
    results:
    Eugene: Domain Name: XXXXXXXXXXXXXX.COM
    Eugene: Registrar: HOSTLANE INC.
    Eugene: Whois Server: whois.hostlane.com
    Eugene: Referral URL: http://www.hostlane.com
    Eugene: Name Server: No nameserver
    Eugene: Status: ACTIVE
    Eugene: Updated Date: 16-mar-2005
    Eugene: Creation Date: 16-mar-2005
    Eugene: Expiration Date: 16-mar-2006
    Jim: wow
    Jim: this is not good
    Jim: Do you have an affilliation with Planet Domains or Bottle Domains
    or iPrimus in Australia?
    Jim: or Aplus.net?
    Jim: I can't work out how the domain ended up with hostlane
    Eugene: Please hold on a moment while I will figure it out for you.
    Jim: thanks
    Eugene: Thank you for holding. I am still researching your issue. Please
    wait a moment and I will return momentarily.
    Jim: ok no worries
    Jim: thanks mate
    Eugene: Sorry for the delay. Unfortunately I was not able to figure out
    if we have affiliations with these companies. In order to get more
    information on this issue I would recommend you to contact our customer
    service department(customercare&#167;custhelp.com) I suppose they will be
    able to provide you with more information. Sorry again. 
    Jim: I think I may have to contact ICANN
    Jim: this is very weird indeed
    Jim: So basically are you telling me there is nothing we can do with the
    domain from your perspective?
    Eugene: Ok
    Jim: Does your system even have an owner connected to the domain?
    Eugene: At least technical support department is not able to help you
    with this issue. That is why I recommended you to contact customer
    service.
    Jim: Ok
    Jim: do you think I would have more luck if I phoned rather than
    emailed?
    Jim: This is very urgent you see.
    Jim: My clients site has been down for a month now
    Eugene: I understand. But unfortunately they are not available 24\7. It
    is 8:30 pm here. Please try to contact them during busyness hours.
    Eugene: They are available from Monday to Friday 9 am - 6 pm. I
    apologize for any inconveniences this may cause.

    I have left a message with bottle but I have not heard back from them
    yet. Please understand I have no knowledge of the bottle domains service
    and therefore I am not critiquing them in anyway nor do I hold any
    opinion of their service. My client just needs his domain live NOW. 

    Can anyone shed any light on this issue? 

    Thanks

    Jim Stewart
    Director 
    Stew Art Media P/L
    IM: jimbooter&#167;HOTMAIL.COM
    SKYPE: JIMBOOT
    ICQ: 7886979
    AIM: jimb00t
    Yahoo: j_a_stewart
    http://stewartmedia.biz 



   
 
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Received on Fri Oct 03 2003 - 00:00:00 UTC

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