Re: DNS: perhaps suspect trading practise

Re: DNS: perhaps suspect trading practise

From: Adam Todd <at§ah.net>
Date: Wed, 17 Jun 1998 20:20:26 +1000
>   to believe that 
> 
> a. you were not aware of this campaign
> b. you did not encourage this campaign

Clive I can'ty speak for Larry and his operation, but I can speak for myself.

Recently I was made aware by a Domain Name Licencee about the details in
how they were sold some 20 domain names. 

I asked them to fax me the material that was sent to them to be very shocked.

I approved material in January this year for the reseller to use, of which
they produced.  It was a 3 page document and was within acceptable
limitations.

The client faxed to me a document dated March 1998 that was 6 pages long
and went WAY BEYOND reasonable at all.

>&   "" method they were using to have generated such sales. 

As to the method, in my instance I was aware of the methode as far as I had
two  of my direct staff make "test" enquiries.  Both reported that within
the first 2 minutes they were put on hold for 60 seconds, then the sales
person returned.  The story sold to them sounded fair.

A client recorded their conversation and played it to me.  It was VERY VERY
different.

> a.      Ensure that NONE of your current or future resellers repeat this.

In my instance we are doing this.  It is now a requirement that the client
or the agent fill in the online application forms.  We no longer accept the
agents details on the form as they are identified by agent code.

> b.      Ensure that your resellers are trained to provide the FACTS to the
>consumers.

This isn't the job of the manufacturer.  Really.  You don't see Johnson and
Johnson going around to Coles Checkout Staff educating them on the way to
insert a tampon - do you?

>Such as          au.com is a Privately owned Domain name      

And so we shodu lalso advertise that a Holden Commodore isn't an offical
car because it's not a Model T Ford?

> it is NOT a recognized country level domain

I'm not sure what this has to do with anything.  .COM isn't a country
domain either.  What is your comment about .COM ??

> it is not an accepted country code as is com.au        

au.com isn't a country code.  At what time did Larry say it was?

>Net registry is not recognized by the
>existing Internet community as an official Registrar 

You might get yourself a law suite from that statement.  Define an "Offical
Registrar?

I might add my name was bandied for an hour or so around a Congressional
meeting in the Whitehouse a few weeks ago.  The results have been extremely
positive for me.  I am recognised as an official entity in my own right.

       they are
>buying a 3rd level domain name from a Privately owned Domain name in
>contrast to com.au which is currently administered by Melbourne IT under
>the aegis of the .au registrar hence providing legitimacy and longevity   

So we shoudnl't buy Software from Computer stores because they are thrid
level resellers of the original product? 

>  c.      & New Zealand Domain Name Registry as a result of this fax
>campaign get         a letter of explanation and apology        a FULL
>refund from Net Registry.

Sorry but technicalll Net Registry isn't responsible to the client.  Just
like RObert Elz isn't responsible for the sale of a COM.AU name.  There is
no requirement for a FULL refund from Net Registry to the consumer.  

That is not to say the NZ company shouldn't provide a full refund if required.

I'm *STILL* waiting for my FULL REFUND for a rejected name from MIT.  I
guess I'll prosecute that one shortly too!!

>  I trust that this will not occur again.

I trust you don't take money under false pretence now also?  I spose my
promoting you to acquire legal advice and the advice I provided helped a
little.  You still haven't paid my consulting fee.  When do you intend
doing that - or was the consultation between myself and your staff set up
to defraud me?



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Received on Wed Jun 17 1998 - 21:00:04 UTC

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